Terms & Conditions


  • Any complaints and queries contact - 9962665463 or write us to info@wintravels.in .
  • The passengers are requested to co-operate with the bus operators to maintain punctuality.
  • The Ticket booked is not transferable.
  • E-ticket cancellations are permitted through website by the user. In case e-ticket is booked through an agent, please contact respective agent for cancellations.
  • Please carry a valid photo id while traveling.
  • Bus Operator reserves rights to change the seat while boarding.
  • The Company does not accept responsibility for any injury, damage or loss caused by any accident. Delay or irregularity or any other natural calamities.
  • Passengers are allowed to carry personal luggage at their own risk. Additional luggage will be charged.
  • Smoking & Consumption of liquor is prohibited on board.
  • Passengers hereby consent to receive communications by SMS / Email or calls from bus operator with regards to the services provided by them.
  • By booking a ticket or by registering at Win Tours & Travels, the customer acknowledges that Win Tours & Travels will call or email or SMS or send alerts to provide or request informations regarding the customers bookings.

Cancellation Policy

  • Between 0 - 3 hours before departure time 100% Deduction
  • Between 3 - 6 hours before departure time 50% Deduction
  • Between 6 - 12 hours before departure time 25% Deduction
  • Before 12 days from departure time 10% Deduction

Failure Transactions

  • A transaction might fail for several reasons and the customer's account / card might be debited without generation of the the ticket. In such cases, the customer is requested to immediately call Win Tours & Travels's customer care number to re-confirm the failed transaction, before proceeding with a fresh transaction/ booking.
  • If money is debited for the failed transactions, the same will be refunded back to the customer, as per Win Tours & Travels's refund policy

Refund Policy

  • Win Tours & Travels processes all refund requests, automatically on cancellation of the tickets. Considering the refund amount has to move through a network of banks, it can take 7 days to 30 business working days for the refund amount to be credited to the customer's account / card.
  • The amount refunded to the customer will be transferred to the mode of payment used by the customer while booking the ticket. This may include bank account / debit / credit / cash card / electronic wallets
  • In case the refund amount is not credited to the customer's account within 30 business working days, the customer is requested to send an email to info@wintravels.in, along with the ticket details. Win Tours & Travels will endeavour to facilitate and support the customer in the getting the refund amount credited to their account.
  • Refunds will not be processed for passengers who do not report at the boarding point on time. These passengers are called No-show passengers
  • Any transaction charges, or facilitation charges, or ticket delivery charges, collected shall not be refunded if the tickets are cancelled by the customer.
  • In the event of cancellation of a bus / service trip by the bus operator, Win Tours & Travels will assist the passenger by providing an alternative service, subject to availability. In case an alternative is not available, then Win Tours & Travels shall be liable to the passenger only to the extent of refunding the amount paid by the customer for the price of the ticket.